Introduction
At 1Win Casino, we value transparency and fairness for all players. This Refund and Returns Policy outlines the conditions and processes for refunds, ensuring a straightforward and user-friendly experience for Indian users. While refunds are uncommon in online casinos, we aim to provide clarity in exceptional cases.
Eligibility for Refunds
Refund requests must be made within 24 hours of the transaction. Valid reasons include technical issues causing duplicate deposits, unauthorized transactions, or payment processing errors caused by the platform. Refunds are not applicable for losses incurred during gameplay, deposits made for gambling, or promotional funds.
Process for Requesting a Refund
To request a refund, contact our support team via email at [email protected] or through live chat on our website. Provide your transaction ID, date, and reason for the request. Our team will review and verify your request within 3 business days and notify you of the outcome.
Refund Methods
Refunds will be processed back to the original payment method used for the transaction. The process may take 5–7 business days depending on your payment provider. In rare cases, alternative arrangements can be discussed with the support team.
Exceptions and Special Cases
Duplicate deposits caused by system errors are eligible for a full refund. Payments affected by technical glitches will be reviewed, and refunds will be provided if necessary. Refunds for international transactions may take longer due to additional verification steps. Note that currency conversion fees will not be covered by 1Win.
Contact Information
For refund-related inquiries, reach out to our support team via email at [email protected], phone at +91 79016 56971, or live chat on our website. We strive to respond to all inquiries within 24 hours.
Policy Updates
This policy is subject to periodic updates to reflect changes in regulations or operations. We encourage players to review this page regularly to stay informed about the latest terms.
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